Privacy Policy

Worldgo Travel Management (Canada)

Effective Date: November 1st, 2025

Introduction

Worldgo Travel Management Ltd. (“WORLDGO,” “we,” “our,” or “us”) respects your privacy and is committed to safeguarding personal information. WORLDGO operates www.worldgo.ca (the “Site”) and provides corporate travel services across Canada and internationally.

We uphold strict privacy and security standards, including:

✔ SOC 2 Type 2 Compliant
✔ PCI DSS Compliant
✔ ISO 27001 Certified

This Privacy Policy outlines how we collect, use, disclose, and protect personal information, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

1. What is Personal Information

Personal Information refers to data that identifies or can reasonably be linked to an individual, such as:

  • Name, address, email, phone number
  • Date of birth, gender, citizenship status
  • Passport or visa details
  • Financial details, including credit card or bank account information
  • Frequent traveler numbers and loyalty program details
  • Health-related travel requirements (e.g., accessibility, dietary needs).


Business contact information (name, title, business address, phone number) is excluded from privacy protections under PIPEDA.

2. How We Collect and Use Personal Information

We collect Personal Information to provide travel services and fulfill contractual obligations, including:

  • Making and managing travel reservations
  • Issuing travel documents and itineraries
  • Processing payments
  • Communicating trip updates and alerts
  • Compliance with legal, regulatory, and security requirements
  • Fraud prevention and system security


We also collect information from employees, contractors, and partners for operational and legal purposes.

3. Disclosure of Personal Information

We share Personal Information only as necessary, including with:

  • Airlines, hotels, cruise lines, and other travel providers
  • Technology vendors, including reservation systems and booking platforms
  • Payment processors (PCI DSS Compliant)
  • Government agencies for security, visa, or customs requirements
  • Consultants under binding confidentiality obligations


We ensure reasonable protections are in place when data is shared with third parties.

4. Data Security

We implement robust security measures, consistent with our SOC 2 Type 2 and ISO 27001 certifications, including:

  • Encrypted electronic storage and transmission
  • Physical security for paper records
  • Strict access controls and authentication
  • Ongoing employee privacy training


While no system is completely secure, we continuously strive to minimize risk.

5. Retention and Disposal of Personal Information

Personal Information is retained only as long as necessary to fulfill service obligations or comply with legal requirements. When no longer needed, we securely destroy:

  • Paper records by shredding
  • Electronic files through secure deletion
  • Hardware via certified destruction methods

6. Access and Correction Rights (Canada)

You have the right to: 

  • Access your Personal Information
  • Request corrections to inaccurate information 
  • File a complaint if unsatisfied with our response


Requests may require identity verification. We will respond within 30 days, where feasible.

7. Cookies and Website Analytics

We use cookies and similar technologies to enhance website functionality and analyze usage patterns. You can manage cookie preferences through your browser settings. Disabling cookies may affect website performance.

8. International Transfers

Your information may be processed outside Canada, including jurisdictions with different privacy protections. We implement appropriate safeguards to maintain privacy standards.

9. Changes to This Privacy Policy

We may update this Policy from time to time. The latest version will be posted on our Site, with the effective date noted. Continued use of our Site or services indicates acceptance of any changes.

10. Contact Us

For questions, concerns, or to exercise your privacy rights:

Email: compliance@worldgo.ca
Phone: 1-888-236-1566
Mail: Worldgo Travel Management Ltd, 6550 Fraser Street, Vancouver, BC, V5X3T3